AoreSpty Policies

Last updated: July 3, 2026

This page summarizes the key store policies for AoreSpty. These policies apply to purchases made through https://aorespty.com.

Business Information

• Store name: AoreSpty
• Operating company: Hangzhou quwantianxia e-commerce limited company
• Business address: Yuhang District, Hangzhou, Zhejiang, 310000, China
• Email: hztoyplay@gmail.com
• Phone: +86 181 5850 2633

AoreSpty sells physical technology toys and buildable model products, including RC car kits, RC tank kits, STEM building toys, engine model kits, 3D metal puzzles, and related accessories.

Contact Us

If you need help with an order, product question, shipping, returns, damaged items, missing parts, or warranty support, please contact us at hztoyplay@gmail.com. We usually reply within 1-2 business days.

Shipping Policy

We currently sell and ship to customers in the United States only. Eligible orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) or our partner fulfillment network.

Orders are usually processed within 1-2 business days after payment is confirmed. Standard delivery normally takes 3-7 business days after fulfillment, depending on destination, carrier capacity, weather, holidays, and other logistics conditions.

Please enter a complete and accurate shipping address at checkout. If an order cannot be delivered because of an incorrect or incomplete address, we will help review the case, but additional shipping costs may apply.

Return and Refund Policy

We accept return requests within 30 days after delivery for eligible items. To be eligible for a return, the item must be unused, unassembled, in its original packaging, and include all parts, accessories, manuals, and proof of purchase.

If your item arrives damaged, defective, or missing parts, contact us at hztoyplay@gmail.com within 7 days of delivery. Please include your order number, clear photos or video of the issue, and a brief description so we can help with replacement parts, a replacement item, or another suitable solution.

Return shipping costs may be the customer's responsibility unless the return is caused by our error, a damaged item, a defective item, or missing parts confirmed by our support team. Refunds are issued to the original payment method after the returned item is received and inspected. Processing time depends on the payment provider and card issuer.

Terms of Service

By using this website or placing an order, you agree to use our store lawfully and provide accurate account, billing, and shipping information. Product prices, availability, promotions, shipping options, and product descriptions may be updated from time to time.

Our products are hobby, model, RC, and STEM building products. Customers are responsible for using products safely and following product manuals, age recommendations, battery safety guidance, and local rules that may apply to RC products or electronic toys.

Governing law: These Terms of Service are governed by the laws of the People's Republic of China, consistent with the registered country of the business operator.

Privacy Policy

We collect and use customer information to operate our store, process orders, provide customer service, prevent fraud, improve our website, and comply with legal obligations. This may include name, email, phone number, shipping address, billing information, order details, customer support messages, and website usage information.

Our store is powered by Shopify. We may share necessary information with Shopify, payment providers, fulfillment partners, shipping carriers, fraud prevention providers, analytics providers, and service providers that help us operate the store. We do not sell customer personal information for direct payment.

Legal Notice

For legal, payment verification, or compliance questions related to AoreSpty, please contact hztoyplay@gmail.com. Additional business verification documents can be provided to payment partners or regulators when required.